Every customer matters, and talking face-to-face can make all the difference to customer support. The Daily.co Intercom Messanger app makes video calls incredibly easy, for both you and your customers, so you can get more out of Intercom.
Talk directly, to save time and money. Cutting out back and forth helps your team be more productive. As helpful as chat and email are, video is unique in that it is both personal and efficient.
Meet your customers! Simply talking face-to-face can give you different insights. In real time, you can see what ideas and concepts resonate with your users. You also can hear them talk. Your ability to listen can transform your trajectory.
Gain insights from key information. Recordings can simplify a whole range of interactions – billing questions, sales followups, support details. Set up with auto-recording so it’s a seamless process, for consistent benefits.
You invest a lot of resources training your time. Close your loop and do it in a way that’s smart. Instead of not knowing what works, analyze the customer engagements of your must successful teammates. Figure out what isn’t working and help teammates who need to improve. Hiring new teammates takes an incredible amount of time and energy, so you want to make the most of your team resources.