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Security at Daily

We’ve focused on security and privacy from day one, so you can trust that your calls and data are always protected.

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Secure calls

Daily calls are established using 256-bit TLS encryption and call video, audio, and media are protected by AES-128 encryption.

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Data protection

We never store any audio, video, or screen-sharing data from any call other than through our documented recording APIs.

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24/7 secure infrastructure

Daily is hosted on AWS infrastructure located around the world. Data centers are SOC 1, SOC 2, and ISO 27001 certified with 24/7 operations and enterprise-grade security.

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We are in full compliance with HIPAA and GDPR

You can easily configure Daily’s video calls to comply with HIPAA/HITECH and the General Data Protection Regulation (GDPR). Contact us to learn more.

HIPAA-compliant video chat for customers who have added our Healthcare Add-on. We will sign a BAA.

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With GDPR-compliant data policies, we only collect and store data needed to deliver high-quality video calls.

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Daily is monitoring the development of the Trans-Atlantic Data Privacy Framework. (We remain certified under the Privacy Shield.)

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Successful SOC 2 examination demonstrates the highest standards for the five trust criteria set by the American Institute of Certified Public Accountants (AICPA).

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Security center

Looking for more information? Read more about security, privacy, and compliance at Daily.

FAQs

Are Daily video calls P2P?

Daily video chats with four or fewer participants are peer-to-peer. When a fifth participant joins, the call seamlessly switches to our cloud infrastructure.

Are video calls fully encrypted?

Peer-to-peer (p2p) calls are always end-to-end encrypted. Cloud-connected calls are encrypted to and from our cloud servers. Media decryption and re-encryption in our cloud always happen in memory and at the application layer, so we never have access to your calls.

Do you sell information to third parties?

We never sell or share any information you give us. We don’t collect or store any data other than what’s necessary to provide video calls, phone dial-in, and Daily dashboard features.

Will Daily sign a BAA?

Yes! With compliance built from the ground up, we will sign a Business Associates Agreement. Contact us at help@daily.co to get started.

Can Daily see my video calls?

Daily employees can never see your video calls. Our approach to encryption ensures that no one ever has access to your calls unless you invite them to your call.

What data do you log?

We never store any audio, video, or screen-sharing data from any call unless you turn on recording. We only store data to run our service and improve call quality and robustness for you. No log data is stored longer than necessary to perform analytics to improve Daily service quality.

How do I report an issue?

If you believe you’ve discovered a security related issue, please review our Responsible Disclosure Policy for more information about how to contact us.

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We’re happy to chat. Contact us to learn more.

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