UPDATES: Quick answers to questions users have asked since we first published the post:
We’re making key changes here at Daily.co. In June 2020, our team and company is focused on our API. This means all our video calls are part of our API.
Specifically, we’re ending our free basic calls support on June 22, 2020. (If you use our API, there are no changes, other than we’re adding features and rapidly moving ahead. TV customers, please go here to learn more.)
Below we lay out these changes, which affect basic calls. That's our free software product (like Skype, for example).
These pricing and feature changes are part of an overall dashboard redesign, to focus on the API for developers. We’ll post an update specifically about that redesign, and how the new dashboard will work. This post details pricing and feature changes for basic call users in particular.
We build 1-click video call technology. Since our team began, we’ve supported different products for no download calls: a dedicated TV hardware system, basic calls (our free software), and the API. We feel fortunate to have supported so many great teams and users. Thank you so much.
It’s now time for us to make changes. With our June product update, we're focused on our API, which is a tool for developers building video chat. There's a whole new generation of video calling. These new apps are delightful, more suited to how we live now, and really useful. Our API goal is to support the developers building new video calling for you.
COVID intensified this need: the demand for new video apps has increased. Developers and product teams are working hard to design tools relevant to how we all live and work now. When we first launched the API, we had left up the free video calls. As we said in an email to our free users, we’ve really enjoyed working with all of you!
That does take resources, though, so we're focusing, in order to provide a great product. We hope our API means we’re helping developers deliver more video calling options, for everybody.
Here’s a quick overview of what this product update means:
1. Our basic call product was our free end-user software. It was like using Skype or Zoom or Hangouts, for example. You signed up, created links, and clicked to join. This is the product that is changing.
2. The Daily.co API is our tool for developers, builders and product teams. We offer rapid and powerful ways developers can add or customize video chat. See our new posts like building with React, room access control, multilanguage call support and tracks subscription beta.
3. We’re winding down support for our TV hardware customers. It ends October 31, 2020. We’ve stopped billing, so you have 5+ months free transition, and will also touch base on hardware refunds and alternative solutions.
The new Daily.co dashboard ships, tentatively, June 22, 2020.
1. Dashboard design: Again, a quick heads up that the dashboard will focus on the developer experience.
2. Dashboard login: Anyone with a Daily.co account will still be able to log into their dashboard. (Of course you can ask us to delete all your data, email@example.com)
3. Current room access: Your Daily.co room links created prior to this June update will not be deleted with this update. You still will have access to your old rooms.
4. Pricing: Depending on your usage, you may be charged for video calls in the future.
5. A key concept to understand is participant-minutes.
6. Free API tier as of June 2020.
7. Recording access
If you’d like to delete your account, we understand! Email firstname.lastname@example.org For other users:
1. Only admins can access recordings from the dashboard. If you’re not an admin, please download your recordings before the June update! Or use the API to download recordings in the future.
2. Nothing happens to your current rooms, created before the June update, so you don’t need to do anything there.
3. Just keep in mind if you hit a room limit, you have to upgrade to create new rooms. You'll also have to upgrade if you use more than the minutes allowed in the free tier.
4. Similarly, if you use cloud recording, please upgrade.
Do you just want to know about neat video call software solutions and apps? We hear you. There are lots of good tools out there. Keeping in mind there are free tools (like Google), there also are interesting new video chat apps.
Here’s a quick list of some neat tools, which we think showcase different ways to use video.
InstantVisio does wonderful work. It's a video chat tool for nurses, caregivers and families impacted by COVID. If you're building a free solution to help with the pandemic, we're glad to help! Contact us.
This is a short list, focused on consumer and core video calling use cases. Do you have specific needs? There are new tools, across industries — real estate, learning apps, customer support, local business platforms, online events, customer support, telehealth and more. Fill out this form, to let us know what you're looking for.
We’re glad to delete your Daily.co account for you. All your data is erased from our system. Any recordings will be deleted immediately! Just email email@example.com. Thanks for your patience as we help everyone.
Many thanks to our TV customers. As part of this change, Daily.co TV service ends October 31, 2020. Billing is suspended. Your service is free, with 5+ free months to transition. (We’ll refund hardware purchase costs.)
Please read this TV post for important details. As it notes, you must send us your Daily.co subdomain by June 1 to get free service.
We’ve expanded our free API tier. Previously, it was limited to 1:1 calls. Free tier API calls now support up to 200 participants. This means developers can better test different use cases.
And we’re rapidly releasing new features. Check out some of our recent work and blog posts:
Working on all our releases has been the kind of experience that inspires product teams. We feel really fortunate to have supported all our users. Thank you!
For free software users, we hope the tools we noted above are useful. And to all our users, we’re excited to help developers build great new video chat apps for you, and users everywhere. Thanks again.