Effective Date: March 26, 2020
If you would like to delete your account, please contact us using the live chat button at the bottom right of this web page or by email at email@example.com.
You can access the Daily Service through our website daily.co. No matter how you access our services, we collect as little data about you as possible and this document describes what data we do collect and save, and why.
When you interact with any of our services, we collect both information you provide, and information about the computer, phone, or web browser you are using.
We use applications like Mixpanel and Intercom as part of our analytics and live chat customer support.
To the best of our knowledge all of the third-party tools that we use adhere to industry best practices and are compliant with all applicable data privacy laws, including the European Union’s General Data Protection Regulation.
We do not sell your information, period. There are, however, the following circumstances in which we may share your Personal Data with certain third parties without further notice to you:
As required by a court ordered search warrant or other legal obligation.
In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
We sometimes hire other companies to perform certain business-related functions. A few examples of such functions include maintaining databases and processing payments. When we employ another business to perform a function for us, we only provide them with the information that they need to perform the specific function.
When you sign up for an account, or contact us via email or customer support chat, you usually provide us with your email address.
We may use this email to contact you in the future to tell you about our services or to answer questions you’ve asked us. If we do so, each email we send you will contain instructions permitting you to “opt out” of receiving future email communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us via email at firstname.lastname@example.org, support chat, or as indicated below.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. Our legal grounds are as follows:
We follow industry standards with regards to data security. We take our obligation to safeguard the data we have very seriously. Our data protection officer is Kwindla Hultman Kramer, the company’s co-founder and CEO.
If you would like us to delete all data we have about you, or would like us to send you a copy of all data we have about you, please contact us at email@example.com.
Daily complies with both the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Economic Area (EEA), Switzerland, and the UK, respectively, to the United States. Daily is committed to subjecting all personal information received from EEA countries, Switzerland and the UK in reliance on the Privacy Shield Frameworks, to the Principles of the applicable Framework. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit U.S. Department of Commerce's Privacy Shield List at https://www.privacyshield.gov/.
Daily is responsible and liable for the processing of personal information it receives under the Privacy Shield Frameworks and subsequently transfers to a third party acting as its agent. Daily complies with the Privacy Shield Principles for all onward transfers of personal information from the EEA, Switzerland and the UK, including the onward transfer liability provisions.
With respect to personal information received or transferred pursuant to the Privacy Shield Frameworks, Daily is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Daily may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
1. Our relationship with you
We are the “controller” with respect to the personal information of the personal information of people and companies with Daily accounts, because we determine the means and purposes of processing your information when using our Services. We are the "processor" of personal information submitted through our API endpoints, API libraries, or logged in the course of end-user activities powered by our APIs, and the owner of the Daily account using our APIs is the "controller" of that information.
2. Legal bases for processing personal information from the EU
3. Privacy Rights
Pursuant to the Privacy Shield Frameworks, EEA and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to firstname.lastname@example.org.
As described above, we allow you to delete your account and all data related to your account at any time. Please email email@example.com. We will handle your request under applicable law. When you make a request, we may verify your identity to protect your privacy and security.
Unless you delete your account or delete certain personal information (i.e., video call rooms), we will store your personal information as long as your account is open. If you delete your account, we will delete all your personal information, unless a longer retention period is required or permitted by law.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to firstname.lastname@example.org.
The rights described above may be limited by local laws. Further, your right of access and deletion is not absolute and may not be available if fulfillment of such right would, among other things:
If you believe that we have infringed your rights, we encourage you to contact us so that we can try to address your concerns or dispute informally. Our contact information is:
Privacy Officer Daily, Co., 548 Market St, Suite 39113, San Francisco, California 94104 US, email@example.com
Daily has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.